UNESCO World Heritage region Wartburg Hainich has become the first region in Germany to gain ‘ServiceQualitätsGemeinschaft’ certification. Visitors can be assured that their accommodation and the restaurants they visit don’t just look good, they also boast top-class service. The quality seal is reserved for establishments that go the extra mile and perform consistently well in terms of service and customer satisfaction. Introduced in Thuringia in 2003, it is particularly helpful for small- and medium-sized hospitality businesses that do not have an in-house quality management system, as it provides a way for them to continually optimize the quality of their operations and increase customer satisfaction.
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